This is my summary of the video, mostly quoting the slides.
Focus: What is the problem really about?
Focus: How should we break down the key question into pieces that can deepen our understanding, and shape our work?
Focus: How can we turn the issues into coherent, manageable work plans?
Focus: How can we move forward effectively, pivoting from questions to insights to answers?
“So what?” brings analysis back to reality and connects it to action.
|Facts||pieces of unprocessed information||What do we know?|
What data do we have?
|Findings||objective results of the analysis of the facts||What do the data say?|
What is the direct result of the analysis?
|Conclusions||implications of applying business judgment to the findings||What is the significance of this?|
How might the analytical results matter to the business question?
|Recommendation||prescribed decisions and actions, based on the conclusions||What should we do?|
Which direction is best?
|Implementation||specific process steps for making the recommended direction a reality||How should we move forward?|
What are the steps?
Focus: How do we assemble and strengthen the case for our recommendations?
Focus: How can we provide others with the clarity and confidence needed to make decisions and take action?
Focus: How can we further increase the value that will be created by our work?
Structured Problem Solving Process above.
Why are you doing it that way?
Facilitate constructive conflict: focused on tasks and progress.
Asking good questions is the heart of every step of the process.
Getting clarity is essential to making progress.
Simplifying is not so simple.
Good work is iterative.
Ethical and moral behavior remain central.